Maintenance and Support
KonyOne. Complete Support
Kony is uniquely qualified to support applications built and running on KonyOne. Kony support resources have access to KonyOne product teams as well as extensive experience building and maintaining mission-critical enterprise applications.
Maintenance
Kony Professionals can support your KonyOne applications as well as provide maintenance for your KonyOne installation. KonyOne is continuously upgraded and maintained to support emerging devices and technologies. Kony offers maintenance packages for maintenance and support of your KonyOne instance. Kony also offers support for your KonyOne applications including application testing services. Kony even offers phone support for developers with questions about designing applications with KonyOne.
Support
Kony offers a premium application support option with extended hours availability and dedicated staff, trained on a customer-specific applications.
Support Types
- Application support
- KonyOne support
- Testing support
- Developer question phone support
Support Coverage
- Standard application support: 9 AM – 5 PM weekdays
- Premium application support: Tailored to customer requirements
- KonyOne platform support: 24×7×365
Incident Reporting
-
Customer contact via:
- Online support portal
- Toll free number
- Status tracking and updates via web portal & email
Automotive Case Study
Learn how the number one car company used Kony to provide relevant information into the hands of the car-buying public.
Download
What customers are saying?
"Kony sets itself apart from the competition not only in its support of all mobile devices, but through its ability to easily integrate with existing systems and its clear appreciation of our business requirements."
MAJOR AUTOMOTIVE CUSTOMER